Common queries answered
Frequently asked Questions
We aim to get your order out to you within (estimated time) 12-14 days. Allowing for Peak Seasons and Holidays: Delivery times may be longer during peak shopping seasons, such as Black Friday or Christmas, due to increased order volumes and postal service congestion.
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there’s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
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Sign into your account and visit My Orders or open Shipping Address >Manage.
When you place your order with us we will send you a confirmation email which will also include your order tracking number and details on how you can track your order until it reaches you.
You can contact our customer service team via the contact form or you can reach our team via Email at info@techwatchlab.com
Don’t worry, accidents happen. For incorrect shipping address and email address inquiries, please submit a request via Contact Us or Email us at Info@techwatchlab.com Please include the following in your description:
- Which piece of information was entered incorrectly
- What that information should be corrected to reflect
Please contact us via the contact form within 90 minutes of placing the order. After that time has passed your order will be processed, and we will no longer be able to cancel or make any address changes to your order.
We are currently shipping to the UK, USA, CANADA and AUSTRALIA.
All Orders (Items) will be shipped in separate packaging and will also be shipped out via our different distribution centres based on availability.